Chelsea Medical Equipments Trading LLC (“Chelsea Medical”, “Chelsea”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use chelseame.com, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or services, including:

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Billing and shipping addresses
• Company or organization name
• Information submitted through contact forms, quotation requests, or customer support enquiries

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

• Products purchased
• Order details and order history
• Billing information
• Shipping and delivery information
• Payment status and transaction-related information

We do not generally store complete payment card details on our website. Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.

Account Information

If you create an account, we may collect information such as your username, email address, password, account preferences, and order history.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of visits
• Website usage and interaction information

This information may be used for security, analytics, website performance, and improving our services.

2. How We Use Your Information

Chelsea may use your information for legitimate business and service-related purposes, including:

• Processing and fulfilling your orders
• Delivering products to the address you provide
• Processing payments and maintaining transaction records
• Creating and managing customer accounts
• Responding to enquiries and customer support requests
• Providing quotations and product information
• Communicating with you about your orders
• Providing information about products, services, offers, or promotions where permitted
• Improving our website, products, services, and customer experience
• Understanding website usage and performance
• Detecting, preventing, and investigating fraud, misuse, or security issues
• Maintaining appropriate business, accounting, tax, and legal records
• Complying with applicable laws and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

3. Marketing Communications

Where permitted, we may contact you with information about our products, services, promotions, or business updates.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that you may still receive essential service communications, such as order confirmations, invoices, delivery updates, account notifications, or other communications necessary to provide our services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, understand visitor behaviour, and measure the effectiveness of our marketing and advertising.

Cookies may be used by Chelsea and by certain third-party services that operate on our website.

Depending on the services enabled on our website, these may include analytics, advertising, security, payment, and other website functionality technologies.

You can manage or restrict cookies through your browser settings and, where available, our website’s cookie preferences. Disabling certain cookies may affect some website functionality.

5. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand how visitors use our website and to improve our marketing.

These services may collect information such as device information, browser information, pages visited, interactions, and other technical or usage information.

Where applicable, these services may include Google Analytics, Google services, Meta services, or other third-party marketing and analytics providers.

These providers process information according to their own privacy policies and applicable requirements.

6. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment service providers
• Delivery and logistics companies
• Website hosting and technical service providers
• Website analytics and security providers
• Marketing and communication service providers
• IT and software service providers
• Professional advisers, auditors, or legal representatives
• Government authorities or regulatory bodies where required by law

We only seek to share information that is reasonably necessary for the relevant purpose.

7. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and appropriate safeguards.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include appropriate access controls, secure website technologies, authentication procedures, security monitoring, and other safeguards appropriate to the nature of the information we process.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions and provide services
• Maintain customer and order records
• Meet accounting, tax, legal, and regulatory requirements
• Resolve disputes
• Prevent fraud and misuse
• Enforce our agreements and protect our legitimate business interests

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable UAE law and any applicable limitations, you may have rights regarding your personal information, including rights to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Request restriction of certain processing where applicable
• Object to certain processing where applicable
• Withdraw consent where processing is based on consent
• Request information about the purposes for which your personal information is processed
• Request information about relevant third parties with whom your information may be shared

To exercise a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.

Chelsea is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

12. Children’s Privacy

Our website and services are primarily intended for businesses, professionals, clinics, hospitals, distributors, and other customers purchasing dental products and equipment.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Business and Professional Customers

Chelsea may provide products and services to dental clinics, hospitals, healthcare professionals, distributors, wholesalers, companies, and other organizations.

Where customers provide information relating to employees, representatives, purchasing personnel, delivery contacts, or other individuals, the customer is responsible for ensuring that it has the appropriate authority to provide such information to us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we process your information, please contact us:

Chelsea Medical Equipments Trading LLC

Website: chelseame.com
Email: info@chelseame.com
Phone: +971 55 365 4091
Phone: +971 52 681 6557
United Arab Emirates

When contacting us regarding personal information, please provide enough information for us to understand and respond to your request.

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Last Updated: 22 August 2026